Maxx TV

+61 (2) 9098 1840

support@maxxtvbox.com

Frequently Asked Questions

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Minimum 3-4 Mbps download stable internet speed required. To check Speed Please go to http://www.speedtest.net
Please check your SPAM/JUNK folder.
If you watch 4 Hours everyday on average, Maxx TV will consume approx 40 to 50 GB of data per month. This may also depend on the type of channel you are watching HD / SD / 4K. Please remember to place your box on stand-by when you are not using it to save on data usage.
Maxx Tv box comes with 1 year hardware warranty. Warranty start from the day you purchase the box. Please retain your bill / invoice for any warranty claims. For all warranty claims, the box will need to be sent to us for investigation and repair. We will repair or replace your box. Please allow for 5 working days for repair from when we receive the box. The customer will pay postage to us and we will take care of the return postage.
Yes. Both run independently.
No dish is required.
Internet Protocol television (IPTV) is a system through which television services are delivered using the Internet protocol suite over a packet-switched network such as a LAN or the Internet, instead of being delivered through traditional terrestrial, satellite signal, and cable television formats.
Do not reset your box. Just restart your set top box, turn off your box by either unplugging the box from the wall socket, wait for 10-15 seconds then plug it back. NOTE: 90% of the issues are resolved by this important step. Sometimes the issue is due to your modem / router and hence you can also try to restart your modem / router. If the above does not solve your problem, please visit our support link, by selecting support from the main menu and submit a ticket.

RETURN POLICY

No change of mind or returns are allowed as MAXX TV is a prepaid product covered with 1 year replacement warranty on the set top box alone (Not the remote). Return / change of mind can be discussed on case by case basis by raising a ticket in our support section and a handling fee of $125 will be charged as handling and restocking fee for any returns that are approved. Any returns that are accepted will have a Return Authorisation Number (RAN) provided by the support team in your ticket. This needs to be provided to the customer service team to organise the return and refund, after the restocking and handling fees are deducted.

Note: If fault is in our product we will replace it with an alternative within the warranty period, if the fault is deemed to be outside factors such as internet service, modem, router or anything else that’s not in our control, we will inform you.

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